Enterprise procurement, custom fleet licensing, architecture reviews, and technical deployment queries — answered directly by our core engineering team.
Technical issues are triaged by severity, and we commit to a response time for each. A critical issue — backups not completing, or a restore failing during a recovery — is acknowledged within four business hours by a person, not an auto-reply.
To get a useful first answer rather than a request for more detail, include your licence key or company name, the affected host and software version, and the exact error text.
Read the Support & SLA policy